Terms of Service

1. Service Description

Contractso provides a cloud-based platform for document automation, template management, and electronic signature execution. Our services include:

• Dynamic template creation and storage.
• Electronic signature capture and verification.
• Audit trail generation for legal compliance.
• Multi-party signature orchestration.

2. Legal Validity of Electronic Signatures

Contractso is designed to facilitate signatures that are legally binding under the eIDAS Regulation (EU) No 910/2014 and the ESIGN Act (US). However:

• The legal enforceability of a specific document depends on the jurisdiction and the nature of the document.
• Certain documents (e.g., wills, real estate transfers in some regions) may require physical signatures or notarization by law.
• Contractso acts as a neutral service provider and does not provide legal advice regarding the validity of your specific contracts.

3. User Responsibilities & Content

As a user, you retain full ownership of any documents uploaded to the platform. You are solely responsible for:

• The accuracy and legality of the content within your documents.
• Ensuring you have the right to share signers' information (emails, names, phone numbers).
• The configuration of signature fields and logic (radio groups, checkboxes).

4. Data Protection & DPA

We process data according to our Privacy Policy. For users in the EU/EEA, this Terms of Service includes our Data Processing Agreement (DPA) by reference. Contractso acts as a Data Processor for the document content you upload, while you remain the Data Controller.

5. Subscriptions, SMS & Fees

Contractso offers various tiers including Free and Professional plans. By subscribing, you agree that:

• Fees are non-refundable unless required by law.
• SMS Credits: If your plan includes SMS (via Twilio), credits are consumed per notification. Unused credits may expire at the end of the billing cycle.
• We use Stripe for secure payment processing. We do not store your credit card details.

6. Platform Integrity & Prohibited Use

You may not use Contractso to:

• Upload malicious code, viruses, or phishing links.
• Impersonate others or forge electronic signature metadata.
• Reverse engineer the platform or attempt to gain unauthorized access to our infrastructure on Hostinger.

7. Limitation of Liability

To the maximum extent permitted by law, Contractso shall not be liable for any indirect, incidental, or consequential damages, including loss of data or business opportunities. Our total liability for any claim shall not exceed the amount paid by you for the service in the 12 months preceding the claim.

8. Termination

You may stop using the service at any time. We reserve the right to suspend accounts that violate these Terms or fail to pay subscription fees. Upon termination, you will have 30 days to export your signed documents before they are permanently removed from our servers in Germany.

9. Governing Law

These terms are governed by the laws of the jurisdiction where Contractso is registered. Any disputes shall be resolved in the competent courts of that jurisdiction.

10. Contact Information

For legal inquiries or notices regarding these Terms, please contact us at:

Email: [email protected]